Last Updated: 04-03-2026

This Return & Refund Policy applies to all purchases made on our platform. As a multi-vendor marketplace, each seller/vendor manages their own return and refund process. Please read the policy carefully before making a purchase.


1. Return Eligibility

You may request a return under the following conditions:

  • Return request must be raised within 7 days of delivery (may vary by vendor).
  • Product must be:
  • Unused and in original condition
  • In original packaging with tags and accessories
  • Valid proof of purchase (invoice/order ID) is required.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Perishable goods (food, flowers, etc.)
  • Personal care & hygiene products
  • Innerwear / lingerie
  • Customized or made-to-order items
  • Digital/downloadable products

3. Vendor-Specific Policies

  • Each vendor may have different return rules.
  • Some vendors may:
  • Allow easy returns
  • Offer replacement only (no refund)
  • Not accept returns at all

Always check the seller’s return policy on the product page before purchasing.


4. Return Process

To initiate a return:

  1. Go to My Orders
  2. Select the product
  3. Click on Return/Replace
  4. Choose reason and submit request
  • Vendor will review your request within 2–3 business days.
  • Once approved, pickup will be scheduled or you may need to ship the item yourself.

5. Refund Policy

  • Refund will be initiated only after:
  • Product is received by vendor
  • Quality check is completed

Refund Mode:

  • Original payment method (UPI, Card, Net Banking)
  • Wallet/Credit (if applicable)

Refund Time:

  • 5–7 business days after approval

6. Replacement Policy

  • If product is defective, damaged, or incorrect:
  • You may request replacement instead of refund
  • Replacement depends on stock availability.

7. Return Shipping Charges

  • If return is due to:
  • Wrong product / damaged item → Free return
  • If return is due to:
  • Change of mind → Shipping charges may apply

8. Partial Returns

  • If your order has multiple products/vendors:
  • You can return items individually
  • Refund will be processed separately per vendor

9. Damaged / Defective Products

  • Report within 48 hours of delivery
  • Provide:
  • Images/videos as proof
  • Vendor will verify and approve replacement/refund

10. Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once shipped, cancellation may not be possible.

11. Platform Role

  • We act as a marketplace facilitator.
  • Final decision on return/refund lies with the respective vendor.

12. Contact Support

For any issues:

  • Email: support@[yourdomain].com
  • Phone: +91-XXXXXXXXXX